Terms & Conditions

By accepting these Terms during registration, purchasing a subscription or executing an order form that incorporates these Terms, you agree to be bound by them.

If you act on behalf of a company or other organisation (“Customer”), you confirm that you have authority to bind that organisation. Users invited by a Customer must use the Platform within their assigned permissions.

VLocus provides software tools that may include:

• Vehicle location tracking and trip monitoring.
• Fleet, driver and consignment management.
• Multi-stop route planning and optimisation.
• Driver and vehicle document verification workflows.
• Digital proof of delivery, OTP confirmation, signatures and geo-tagged photographs.
• Notifications, operational dashboards and reports.
• Mobile applications, APIs and third-party integrations.

Availability depends on the subscribed plan, enabled features, compatible devices, provider availability and agreed scope.

Customers must provide accurate registration and billing information and keep it updated.

Customers are responsible for:

• Assigning appropriate roles and access permissions.
• Protecting passwords, API keys and authentication credentials.
• Removing access when employees or contractors leave.
• Ensuring authorised users comply with these Terms.
• Promptly reporting suspected account compromise.

Account sharing must not be used to bypass subscription limits. Customers must not access another organisation’s workspace or records without lawful authorisation.

Subscription features, billing periods, permitted users, vehicle limits, usage allowances and additional charges will be specified in the applicable order form, checkout or written quotation.

Customers must remain within the purchased limits. Additional usage may require an upgrade or separately agreed charges. We will disclose applicable charges before supplying paid additional services.

Trial or demonstration access may have restrictions and an expiry date. Any conversion to a paid subscription, including recurring billing, must be disclosed and authorised.

Customers must pay the fees shown in their accepted order form, checkout or invoice by the specified due date.

Applicable GST and other taxes will be disclosed where required. Customers must supply accurate billing and tax information.

Recurring payments will be collected only under an authorised billing arrangement. Renewal dates, charges and cancellation procedures will be communicated before authorisation.

We may suspend paid services for overdue, undisputed invoices after reasonable notice and an opportunity to resolve the issue.

Customers may request cancellation through available account controls or by contacting support@vlocus.in.

Cancellation takes effect according to the applicable subscription or order form. Cancelling a subscription does not automatically cancel charges already incurred.

Refunds, credits, proration and early-termination charges are governed by the terms disclosed and accepted at purchase, any applicable service-level agreement and mandatory law. These Terms do not remove any refund or other remedy that cannot lawfully be excluded.

Any applicable refund policy must be made available before purchase.

Customers are responsible for their transport operations, shipments, personnel, vehicles and business decisions.

This includes:

• Maintaining valid licences, permits, insurance and required vehicle documents.
• Ensuring drivers are qualified and vehicles are roadworthy.
• Providing accurate addresses, shipment details and operational instructions.
• Complying with traffic, employment, transport and other applicable requirements.
• Obtaining necessary permissions to process information about drivers, employees, recipients and other individuals.

Tracking requires appropriate authorisation, compatible devices and relevant permissions. Availability and accuracy may be affected by GPS reception, mobile networks, battery settings, device faults and third-party systems.

Customers must inform affected individuals about the purpose, timing and extent of tracking, including background tracking where enabled. Tracking must be limited to authorised purposes.

Routes, estimated arrival times, assignments, alerts and analytics are decision-support tools.

They may depend on incomplete or changing information and do not guarantee the shortest route, lowest cost, road accessibility, delivery time or operational outcome.

Customers and drivers must review recommendations against actual road conditions, vehicle restrictions, load requirements and safety considerations.

Verification features may rely on Customer documents or authorised third-party services.

A verification result reflects the information and checks available at the relevant time. It is not a guarantee of identity, suitability, continuing document validity or legal compliance.

Customers must independently assess whether further checks are required. They must not upload Aadhaar, biometric or other regulated information unless its processing is lawful and supported by the enabled workflow.

AGILTAS does not claim government affiliation or endorsement merely because a verification feature is available.

Customers must ensure that delivery records, photographs, signatures and recipient information are collected lawfully and recorded accurately.

Users must not fabricate delivery events, falsify timestamps or locations, misuse OTPs, or submit signatures without authorisation.

An OTP, photograph or signature may support a delivery record but does not automatically establish that goods were undamaged, the correct person received them, or every contractual delivery obligation was fulfilled.

The legal effect of an electronic record or signature depends on the circumstances and applicable law.

Customers retain their rights in information, documents, photographs, delivery records and other content supplied through the Platform (“Customer Data”).

Customers grant AGILTAS permission to process Customer Data only as reasonably necessary to provide, maintain, secure and support the services, follow lawful documented instructions and meet legal obligations.

Personal data is handled according to the applicable Privacy Policy and any executed Data Processing Agreement (“DPA”).

Acceptance of these Terms does not replace notices, consent or other authorisation required for particular processing activities.

Each party must protect the other party’s confidential information and use it only for the contractual relationship or as lawfully permitted.

Disclosure may be made to personnel and service providers who need access and are subject to appropriate confidentiality obligations, or where legally required.

AGILTAS will maintain safeguards appropriate to the services and processing risks. Customers must secure their own devices, credentials, integrations and access settings.

Neither party may represent that any electronic system is completely secure.

You must not:

• Use the Platform for unlawful surveillance, harassment or fraudulent deliveries.
• Submit unlawful content or information you have no right to use.
• Attempt unauthorised access or cross-tenant access.
• Introduce malware or disrupt the services.
• Exploit vulnerabilities or bypass security, billing or usage controls.
• Resell access without written permission.
• Reverse engineer the Platform except where expressly permitted by applicable law.

Maps, GPS hardware, telecommunications, messaging, payment, verification and other integrations may depend on third-party providers and their terms.

Separately charged services and required accounts will be identified in the applicable commercial arrangement.

AGILTAS does not control all third-party systems and cannot guarantee their uninterrupted availability. Any responsibility expressly accepted by AGILTAS under a customer agreement remains unaffected.

AGILTAS and its licensors retain rights in the Platform’s software, branding, interfaces, documentation and other proprietary materials.

During an active subscription, the Customer receives a limited, non-exclusive, non-transferable right to use the services for its authorised business purposes, subject to these Terms and the agreed limits.

Customers retain ownership of Customer Data. Third-party materials remain subject to their respective licences.

Binding uptime commitments, support hours, response targets, service credits and other service levels apply only where expressly included in an accepted service-level agreement or order form.

We may perform maintenance and issue updates. Where reasonably practicable, we will provide advance notice of maintenance likely to cause material interruption.

We will provide reasonable notice of material feature changes affecting paid services and address their contractual impact with affected Customers.

We may restrict access where reasonably necessary to address a security threat, unlawful activity, material breach or overdue payment.

Where practicable and lawful, we will explain the reason and provide an opportunity to remedy the issue. Immediate action may be taken where delay would create material risk.

Either party may terminate according to the applicable subscription or customer agreement. Any termination rights required by law remain available.

Customers should export required operational records before subscription expiry or termination.

Available export formats, assistance, any disclosed fees, the post-termination export window and deletion periods will be specified in the customer agreement or an agreed exit arrangement.

Deletion remains subject to lawful retention, preservation requirements and documented backup cycles. Retained information remains protected and must not be used for unrelated purposes.

Each party must exercise reasonable care in performing its contractual obligations.

Subject to express contractual commitments and mandatory law, the Platform is not warranted to be uninterrupted, error-free or suitable for every operational requirement.

To the extent permitted by law, neither party is liable for indirect or consequential losses arising from these Terms.

No exclusion or limitation applies to fraud, wilful misconduct or any liability that cannot lawfully be excluded or limited.

Neither party is responsible for delay caused by events beyond its reasonable control, provided it takes reasonable mitigation steps and informs the other party where practicable.

This does not excuse charges already due or obligations that applicable law requires to continue.

These Terms are governed by the laws of India.

The parties will first attempt to resolve disputes through good-faith discussions. Subject to mandatory law and any separately agreed dispute-resolution procedure, courts of competent jurisdiction in Kolkata, West Bengal, will have jurisdiction.

Statutory rights and access to competent authorities or forums remain unaffected.

Updated Terms will be published with a revised date. Material contractual changes will be notified and will take effect with the notice or acceptance required by the applicable agreement and law. Changes will not retrospectively alter accrued rights.

A separately executed customer agreement or order form prevails over conflicting provisions of these Terms. An executed DPA prevails for conflicts specifically concerning personal-data processing.

If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.